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Suite - ITSM Pro
Suite - HR Pro
CIS - APM/PPM
CIS - HR
CIS - ITSM
CAS - PA
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Mar 2021 - Present
Team size: 50 (12 members from VN)
Role: Technical Consultant, Solution Consultant
Responsibility: Propose solution, handle Stories and Scrum Tasks on Applications: HAM, SAM, PPM, AskHR, Survey and others. Also resolving Incidents in Sustainability works.
Team size: 4
Building Catalog Item IT Deactivation associated to
Onboarding and Offboarding process using Flow Designer.
Diagramming and Writing process design docs.
Jul 2021 - Mar 2022
ITSM Profesional Implementation
Team size: 6
Role: Solution Consultant
Responsibility: Implement ITSM Professional on Predictive Intelligence, Performance Analytics, Virtual Agent and Agent Workspace.
Aug 2020 - Feb 2021
Team size: 7
Implement ITSM Standard.
Building the process of Incident, Problem and Change.
Develop Catalog Items.
Jul 2020 - Dec 2020
Coles & Telstra
Team size: 3
Mar 2020 - Aug 2020
Team Size: 20
Role: System Administrator
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Life is simple but people make it complicated. Feel free to reach out to me. Just leave me a message, send me an email or give me a call.
Tel: +84 97 611 59 30